Robert Reid, the C.E.O of Intacct, a cloud-based software company, believes that most issues with execution come down to training and process. He states, “If somebody is not doing what you expect or you have a different viewpoint, you need to seek to understand what’s going on and help them.”
It’s refreshing to see a business owner who values both people and process. I often say I love to invest in others. I will spend money on someone I like who is good at what they do just to support them in being great. Valuing others is a great way to live.
I also love to help others focus on process. As I often say, “if you want success focus on process, if you stress focus on outcome.” We live in a culture obsessed with outcomes when it’s often the journey (process) that brings us happiness!
I found the New York Times Sunday Review cover article by Arthur C. Brooks particularly interesting having lived in relatively affluent environments on and off for decades. People who are overly focused on acquiring and maintaining things often miss a huge part of the process of happiness which is more related to experiences and our perception of them. The swami Mr. Brooks interviewed, a Western educated enunciate, agrees that the problem lies not in abundance but in out attachment to abundance which is one way of defining materialism. The solution, according to the author, is to celebrate abundance but not be hung up on it by collecting experiences, avoid doing things only as a means to an end and cultivating one’s faith.
In my own life, I constantly remind myself to focus on enjoying the moment and the process (journey) and do my darnedest to stay clear of focus on outcomes. After all, “If you want true success focus on process, if you want stress focus on outcome.” Dr. Brett
This morning I played 18 holes at Palos Verdes Country Club in beautiful Southern California! Lately I’ve been playing golf 1X per week but managed to shoot 72, a fantastic round especially since I’ve had little time for actual practice. The key to my success today and on many other low scoring rounds is the mental game! I spend a great deal of time off the course eliminating the dramas and distractions that are such a normal part of living for most of us. This allows for greater focus on the course and greater potential in general. I also spend a fair amount of time meditating. Meditation is a process of learning how to better focus the mind and to train it to be more still, a wonderful aid in business, life, and sports!!
Adam Bryant interviews S.D. Shibulal, the C.E.O of Infosys, the technology consulting firm in this week’s Corner Office. Mr. Shibulal learned early in his career to tell the truth and acknowledge when he doesn’t know something after being caught in a lie in front of a group of underlings. I too am a huge believer in authenticity and veracity as a way of creating trust and building solid long-term relationships. Telling lies, half-truths or hedging and fudging is a short cut leading to mediocrity at best and mistrust more commonly. Whenever possible tell the truth and acknowledge your mistakes. If Bill Clinton had done so our country would have been far better off. There are countless other examples of politicians and business leaders lying or fudging the truth and often we see right through it losing respect for them in the process.
Mr. Shibulal also addresses the issue of being open to honest feedback and the importance of doing one thing at a time. From a 360 review, he learned how disrespectful it was to take phone calls during meetings. Now, he leaves his cell phone with his secretary before a business meeting. This is also a good practice with children and romantic partners. Too often in life we are distracted by our phones and not fully present or present at all for that matter. He states, “I’m better off focusing for 30 minutes on what I’m doing, rather than trying to do multiple things.” Well said!