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Learn how to value people

Adam Bryant interviews Kate Cole, the president of Cinnabon, in this week’s Corner Office! Her perspective is worth knowing. For instance, when business is going well she tends to ask more questions to be certain of the why and to be prepared for the downside. She likes to encourage feedback and communication and even disagreement though in respectful ways. Ms. Cole also encourages coach-ability, curiosity, and commitment to others. I like her perspective because she seems to genuinely care about others, is intelligent and very interpersonally oriented values I teach and value myself.

There are many ways I can express what I do for living as a sports psychologist and business and life coach. One playful way is to say that I teach self and other. We live in a society that does a fair amount of self. In other words, lots of people are self-absorbed. I liked Ms. Cole’s perspective because she clearly values other. If you want to be truly happy you must know how to love and value people! The ability to feel, create, and express love is essential for happiness and makes for greater success as an athlete, businessman, or parent. To cultivate love, show a genuine interest in other and learn to be generous with your body, mind and spirit!

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Great leadership skills

Brad Smith is the chief executive of Intuit, the software company. He learned leadership skills by becoming a black belt by age 18 and teaching 150 students soon after. There, he learned that “success is creating the environment where people can be their best selves and continue to grow and develop.” I love it! In my business I do likewise for the people I coach from athletes to entrepreneurs to adolescents trying to figure out life!

Mr. Smith, interviewed by Adam Bryant of the Corner Office, says that he learned from his father to: “never mistake kindness for weakness.” Again, I love it. Too few of us are truly kind. It takes courage to be kind. Anyone can be critical and judgmental. “Always be kind and generous but always stand your ground,” he states a core lesson from his father. Well said!

Mr. Smith also believes in the value of making mistakes, acknowledging your wrongdoing, learning and improving. When interviewing prospective hires he asks them to tell him about their biggest mistake and what the lesson they took away. In helping college students make career decisions he guides them to go for what excites them, to pursue their passion or what makes their heart beat faster, another lesson from his father!

I like Mr. Smith’s style and perspective; it’s positive, no-nonsense and progressive. With this kind of leadership, more corporate environments would be both humane and fulfilling!

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Becoming a Better Listener

I enjoy the Corner Office section of the Sunday Business section of The New York Times. This week Mr. Bryant interviews Penny Pritzker, the U.S. Commerce Secretary and successful businesswoman. Her family built the Hyatt Hotel chain. She learned the value of passion, commitment, energy, and desire to learn from her father who valued those traits above all. She also regards Integrity to be paramount in the hiring process. Ms. Pritzker discusses the importance of becoming a better listener too, especially as it pertains to management and decision making.

I often coach people to become better listeners. I’ve found that many people listen more to the thoughts in their own heads than they do to others. Great listening skills adds value at every level in business and at home. I challenge you to become a better listener today!