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Lessons on Good Management

Adam Bryant interviews S.D. Shibulal, the C.E.O of Infosys, the technology consulting firm in this week’s Corner Office. Mr. Shibulal learned early in his career to tell the truth and acknowledge when he doesn’t know something after being caught in a lie in front of a group of underlings. I too am a huge believer in authenticity and veracity as a way of creating trust and building solid long-term relationships. Telling lies, half-truths or hedging and fudging is a short cut leading to mediocrity at best and mistrust more commonly. Whenever possible tell the truth and acknowledge your mistakes. If Bill Clinton had done so our country would have been far better off. There are countless other examples of politicians and business leaders lying or fudging the truth and often we see right through it losing respect for them in the process.

Mr. Shibulal also addresses the issue of being open to honest feedback and the importance of doing one thing at a time. From a 360 review, he learned how disrespectful it was to take phone calls during meetings. Now, he leaves his cell phone with his secretary before a business meeting. This is also a good practice with children and romantic partners. Too often in life we are distracted by our phones and not fully present or present at all for that matter. He states, “I’m better off focusing for 30 minutes on what I’m doing, rather than trying to do multiple things.” Well said!