Kim Bowers, C.E.O. of CST Brands, a gas-station and convenience-store retailer, doesn’t trust managers who manage up really well but not down. In other words, it’s fundamentally important that your team will go to bat for you what she refers to as “walking over hot coals for you.” Creating that loyalty and bonding with your people is an indispensable leadership skill!
Ms. Bowers’ perspective on career management is very interesting as well. She says, “Throw it out the window. It’s not going to happen that way. If you work really hard, opportunities will come along, and success will follow.” I agree that working hard is important, staying open, and looking for ways to expand your skill sets and abilities is fantastic. However, some people might want to cultivate mentoring and guidance because they don’t always see the opportunities when they come or have the courage to take the risk. Also, I find that a fair amount of younger people today aren’t patient enough to work hard and pay their dues. On the other hand, when I guide someone who finds them-self in an environment where hard work leads to frustration, change might be necessary sooner no matter what it looks like from the outside.
I teach fluidity which means cultivating awareness of the circumstances and creating the courage to take action to change unhappy situations. Fluid people are less attached in general to certain outcomes which is another way of saying what Ms. bowers is suggesting that ultimately you can’t really control your career. But what you can do is work hard, stay open, and seize opportunities as they come!